Aceh Land ToursAceh Land Tours

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Aceh Land ToursAceh Land Tours

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ALT Policies


Orders can be placed over by fill out the form or :

  • By Email

  • By Phone or Handphone

    (+62) 651 – 32165
    0821-6485-5743 – Indonesia
    016-7366-044 – Malaysia


We do require a minimum payment of 35% of the total of your Travel Invoice within 14 days to secure your booking,final payments is on arrival date before your trip starts. We make deposit to the hotel, restaurant, transportation 7 days before you arrive in Aceh, we do to refund your money if things happen out of control, such as damage due to accidents, weather, crime and acts of God. If we do not receive your deposit payment within 14 days – unless we have made alternative arrangements with you
We only accept payment through :

  • Paypal, Credit Card, etc
  • Pay cash on arrival
  • direct transfer to our bank account in Indonesia = BRI, BCA, BII Maybank, Mandiri
  • direct transfer to our bank account in Malaysia = Maybank and CIMB
Please send us by email a copy of the Bank Transfer to email or by phone, mobile, whatsApp our office immediately to be sure we received your money


Refund Policy Reservation changes, name change, arrival/departure resevation,and cancellations, must be submitted to email or by phone, mobile. Before receiving your payment, we accept change or cancellation on the booking orders, free of charge. After receiving your payment we do to refund your money if things happen out of control, such as damage due to accidents, weather and acts of God.(terms and conditions apply)


If you have a complaint about any service we provide, please contact us first. Customer satisfaction is very important to us, and we strive to stand behind our products and services that we sell. We will make every attempt to ensure that you are completely satisfied with the services we’ve provided you. You agree that you will not chargeback any amounts previously charged to your money by.


Our Privacy Policy is incorporated into this Agreement, and contains further information about how data is collected, used and made available on or by our Sites. We strongly recommend that you read it


All passengers must be in possession of a valid passport; its validity must be for six (6) months beyond the re-entry date into the passenger’s home country. A visa or visas may be required for some or all of the countries visited. It is the passenger’s responsibility to ensure that all his or her visa and passport requirements are met. ALT will not be held responsible for delay or cancelation related to any required travel document, passport or tourist visa issues.


Prices DO Include: Accommodation, transfers, tours/cruises, car hire, government taxes and any other inclusions as specified in writing on the relevant web pages for each suppliers product.

Prices DO NOT Include: Any costs incurred en route to and from the destination, meals (unless specified), alcoholic beverages, telephone calls, items of a personal nature, and personal services not specified as being included in costs on the relevant web pages for each suppliers product.


ALT is not responsible for any lost items or items left on the bus or car. The chartering party should check for any items left on the vehicle before exiting. If ALT finds an item at conclusion of trip, we bring it to the ALT office. All clients should ensure their health and possessions are covered by personal travel insurance. ALT is not responsible for the bad traffic situations caused by the traffice accident, srikes, acts of God, natural and technical disaster, and for the reasons of force majeure.


In flight meals and snacks are served according to airline policy. Breakfast is included on all vacations. Lunch and dinners are included as detailed on itineraries.


You are advised to do this well in advance and be sure to allocate funds for special events whilst on guided vacation, such as theatre, celebration meals, shopping and side trips, and most importantly.


Electrical adapters are needed if you wish to take along a hair dryer, electric razor, etc. Check with your local electronic store or department store to purchase necessary adapters for such appliances.


In order to process your tour booking, ALT will need to use personal information for you and other guests included in your booking, which may include each guest’s name, address, phone number, email address. We may also use the personal information you provide us to review and improve the tours and services that we offer, and to contact you ( by email, fax and/or cell phone) about other tours and services offered by ALT that you may be interested in.


We have checked our website thoroughly, so that it is as accurate as possible. However, we regret that we will not be held responsible or contractually liable for any mistakes. If you find a mistake, please let us know by emailing us.


We provide links to other sites as a service to visitors. We have no control over other people’s sites, so cannot accept any responsibility for them. If you feel that a link on our website is inappropriate, please let us know.



We can collect data from a variety of sources : When you purchase products from our website or online booking facility, when you purchase services from our website or online booking facility, when you request information or subscribe to our newsletter, when you speak to our customer service representatives, when you complete surveys via implicit data capture measures, when we study which web pages you read most and the use of cookies in any of the above instances the data we collect could be personal data.


When you buy anything from our website or online booking facility, we may need to collect data about you to process the sale, fulfil your order and provide you with the service you expect. This data my include, but is not limited to, details such as your name and your address. Unless we have your express consent we will only disclose personal data to third parties if this is required to complete the transaction with us. When we are legally obliged to disclose data, we will. ALT retains and uses your personal data to provide you with the best service and to keep you informed of special offers which we think will interest you. We may use the data to process any transactions you authorise with us and for internal administration and analysis. We will not sell, rent or trade your data to third parties for marketing purposes without your express consent.


ALT may provide third-party links, or otherwise cooperate with third parties, to provide you with access to online booking tools. These online booking tools are owned and operated by third party providers. ALT may provide access to these online booking tools as a service to you, but ALT is not responsible for their operation or information practices. These tools use in Airline reservation and often gather Personal Information from you to complete your booking requests, and ALT service may include some of your Personal Information in the link to the booking tool to help streamline the booking process.


Cookies are small files, which are sent to your browser and stored on your computer’s hard disc. If you complete a transaction with us your computer will store an identifying code in the cookie. This means that you do not have to type in the full web address each time you wish to return to the site.


By disclosing your personal data to us using the website, online booking facility or by telephone, you consent to the collating, storing, and processing of your personal data by ALT in the manner as set out in this privacy policy.



Please fill out the form and Our form Order consists of three parts: Personal Details, Order Details and Remark.

For Personal Details, remember! We must have your complete address and contact info to fulfill your order and the phone, fax or email you offer should be applicable in case of any circumstance. Please make sure to input the RIGHT code/PO of your favorite souvenir, name, size, type, quality and color preference. If you find any part of our form not suitable for choice, please write down your message in the Remarks This order form will only work from Web browsers that have forms support. If your browser does not support forms or if you feel uncomfortable using this form, please submit your order by email to 0r


If you are planning a large order or consider having some friends order with you and have the order shipped to one address, you can take advantage of the our Special Offer and Discount ! You can contact us.


All goods are sent out properly packaged. While we only send out goods of the highest quality, we cannot guarantee that all handmade items are identical.


All orders will be dispatched within 24 hours, unless the items are not in stock. Orders after this time will be dispatched on the next working day. International orders are generally received in 5 to 7 working days; subject to the shipping method and timings. Delivery times are estimates only and we will not be held liable in anyway for the late delivery of goods.


All charges displayed on this site are generally what we will charge you. We reserve the right to change these at anytime due to the delivery address and/or type of goods ordered. If there is an increase in the charges then we will inform you first, and await your confirmation of acceptance, before completing the order. We will always try to use the most cost effective solution available to us. For bulk orders, please contact us for delivery charges.


If your item is not in stock, we will place it on back order for you. We aim to obtain any items that are out of stock within 48 hours. If this is not possible, we will email you with the options to choose an alternative or to refund that particular item if you would rather not wait.


If you find the merchandise we delivered damaged during the transportation or different from the one you have ordered, please email us a clear photo of it. We will give you an exchange.


All transactions take place in the secure section of our site. Your privacy is taken very seriously. ALT does not trade, sell, or otherwise distribute ANY information about our customers, visitors, orders or payment.


Breakages during carriage must be reported within 7 days of receipt of the goods. Unwanted items: refunds will be provided when you report and return unwanted item(s) within 7 days to us in original, unused condition in original packaging. The refund will only cover the cost of the item and not delivery charges or any charges incurred in returning the item(s) to us. A 15% restocking fee will also occur when unwanted items are returned to us, this will be deducted from the refund.


Full refunds will be issued for any faulty item(s) or where the return is as a result of our error. The refund will include the cost of the item(s) together with it’s delivery charge.


All orders are sent by signed for delivery, however in the unfortunate event of your order being lost during carriage, we will issue a full refund once the item has been confirmed lost and a claim for the losses has been accepted by the courier company. This procedure takes from 25 working days. We cannot be held responsible for parcels left with neighbours.


We reserve the right to make changes to any information, product or service without letting you know in advance. The design of our products may vary from the product images displayed on this website.


By disclosing your personal data to us using the website, online booking facility or by telephone, you consent to the collating, storing, and processing of your personal data by ALT in the manner as set out in this privacy policy.



These Terms of Service (“Terms” or “Agreement”) govern your access to and use of ALT’s Internet-based services (“Services”), including, without limitation, Internet navigation assistance web pages or application results containing search results, localized events pages, and other content offered through, as well as any web page or mobile application that links to or references these Terms (collectively, “ALT Web Pages”). The Services may provide paid advertisements, listings, or other sponsored information in addition to unpaid search results. Sponsored advertisements, listings, and sponsored information may be given priority over unpaid listings.
Please read these Terms carefully. By accessing or using the Services and/or ALT Web Pages, you personally, or on behalf of the entity on which you are using our Services, (collectively, “you” or “your”) are accepting all the terms and conditions of this Agreement and are concluding a legally binding agreement with ALT (“ALT,” “us,” or “our”). ALT, its affiliates, and its and their respective employees, officers, directors, and representatives shall collectively be referred to herein as the “ALT Parties.” If you do not accept these Terms, do not use the ALT Web Pages and/or Services, and if applicable, delete our mobile application(s) immediately. Any capitalized terms in these Terms not defined herein shall have the meanings ascribed to them in our Privacy Policy or Service-Specific Rules (as defined below).



These Terms may change from time to time, and those changes will be available for your review on most ALT Web Pages that you view, and on our web page located at We will post any changes to the Terms on this website and, if the changes are significant, we will provide a more prominent notice. You should revisit these Terms on a regular basis. You understand and agree that your access to or use of the Services and/or ALT Web Pages is governed by the Terms effective at the time of your access to or use of the Services and/or ALT Web Pages. Your continued use of our Services or ALT Web Pages after any changes have been made will signify your assent to the changed Terms.


Additional terms may apply to the use of some Services, and are disclosed in the form of the posted guidelines or rules applicable to such Services (the “Service-Specific Rules”), which may be modified from time to time. All such Service-Specific Rules are hereby incorporated by reference into, and form part of, this Agreement. If any provisions of this Agreement conflict with any Service-Specific Rules, the terms of the applicable Service-Specific Rules shall control.



Subject to your compliance with these Terms, ALT grants you a limited, non-exclusive right to use the Services, including any content available to you via the Services, only as permitted in these Terms. The ALT Web Pages are for your personal, non-commercial use only.


In order to take advantage of certain features of the Services (including, without limitation, the posting of reviews of businesses and the receipt of newsletters and special offers from ALT), you may be required to create an account with ALT (a “ALT Account”). You represent and warrant that all registration information provided by you in connection with accessing and/or using the Services is true, accurate, current and complete at the time of registration and you undertake to update all such registration information if at any time during your use of the Services it becomes untrue or inaccurate. ALT’s use of any Personal Information that you provide to ALT during the account creation process is governed by ALT’s Privacy Policy, which may be reviewed at ALT webpage. Please note that others may be able to identify you include any identifying information as part of your User-Generated Content, as defined in Section 5 below.

When you create a ALT Account, you agree to take full responsibility for maintaining the confidentiality of your ALT Account user name and password, and for all activity that is generated by your ALT Account. Accordingly, you understand and agree that you will be liable for any activity performed by any people using your ALT Account. You agree to immediately notify Local of any unauthorized use of your ALT Account or any other breach of security.


The Services and ALT Web Pages are not intended for users under the age of 18. Users under the age of 18 are expressly prohibited from creating a ALT Account with ALT. By creating a ALT Account or using the Services, you represent and warrant that you are at least 18 years old, are of adequate legal competence and/or capacity to enter into and abide by these Terms with ALT, are not creating a ALT Account in order to compete with ALT, and are not otherwise prohibited from using or receiving the Services in accordance with these Terms.


You represent and warrant that your usage of the Services will only be for lawful purposes and will be done in accordance with these Terms, any applicable Service-Specific Rules, and all applicable laws generally. You also represent and warrant that you will not use any of the ALT Web Pages or Services to violate any law, regulation or ordinance or any right of ALT or any third party, including, without limitation, any right of privacy, publicity, copyright, patent or trademark or other intellectual property right.


By creating a ALT Account, you are deemed to have “opted in” to all tracking, collection, use and sharing permitted under our Privacy Policy at ALT website You also agree to receive emails from us relating to your ALT Account, Services, promotions, and offers, including third-party offers. You can opt-out of receiving non-essential emails from ALT by clicking on the “opt out” link within any email or by contacting us at


By submitting Business Information to ALT (including by claiming any business listings at ALT website, you consent to having your Business Information used, sold or otherwise distributed by ALT to third parties as permitted in our Privacy Policy at ALT website “Business Information” is defined as a business name, website URL, telephone number, physical address, email address, description of business, service areas, business category and/or keyword information, credit card information, and other contact information. ALT will comply with applicable laws at all times in our use, sale, or distribution of Business Information. Some Business Information may be Personal Information.
By submitting Business Information to ALT, you consent to receive autodialed and/or pre-recorded telemarketing calls from or on behalf of ALT or its Partners at the telephone number provided as part of such Business Information. You represent and warrant that you are authorized to disclose such Business Information to ALT. You additionally represent and warrant that any Business Information provided to ALT does not and shall not contain any residential contact information, including any residential landline or cellular telephone numbers.


You understand and agree that the Services may include advertisements and that these advertisements are necessary for ALT to provide the Services. ALT relies on its advertisers for the accuracy and completeness of such advertising. ALT and its Partners (as defined in our Privacy Policy) may publicly display advertisements and other information adjacent to or included with your User-Generated Content. You are not entitled to any compensation for such advertisements. The manner, mode and extent of such advertising are subject to change without specific notice to you.


Without limiting the generality of Section above, you will not use the Services, or any ALT Web Page (i) to violate or infringe upon the rights of others in any way, (ii) to violate or facilitate the violation of any law or to encourage others to violate any law, (iii) to send unsolicited bulk e-mail and/or instant messages, (iv) to transmit, relay, or otherwise communicate vulgar, unlawful, obscene, profane, indecent or otherwise offensive or objectionable materials or information, (v) to falsify your identity or impersonate another person; or (vi) to engage in conduct that limits the use and enjoyment of the Services, or any part thereof, by other users in any way, as determined by ALT in its sole and absolute discretion.

You will not send automated queries of any sort to the Services without express permission in advance from ALT. Please note that “sending automated queries” includes, among other things (a) using any software that sends queries to the Services to determine how a web site or web page “ranks” on the Services for various queries; (b) “meta-searching” the Services; (c) performing “offline” searches on the Services; and (d) using software robots, spiders, or other tools to “scrape” or automatically copy any portions of the Web Site or Services.
You may not reproduce, duplicate, copy, sell, resell, exploit or otherwise use the ALT Web Pages, any portion thereof, or any services or products available thereunder for commercial purposes. You may not use the ALT Web Pages in any way that harms ALT, its affiliates, resellers, distributors, advertisers, service providers and/or suppliers (each, a “ALT Party” and collectively, the “ALT Parties”) or any customer of a ALT Party, as determined in ALT’s sole discretion. Without limiting the generality of this Section, you will not use the Local Web Pages in any manner that could damage, disable, overburden, or impair any ALT Web Page (or the network(s) connected to any Internet Web Page) or interfere with any other party’s use and enjoyment of the Services. Your use of the Services does not give you ownership of or any rights to any materials or content that may be provided to you in connection with your use of the Services, all of which is owned by ALT, its Partners, or other entities.

You agree not to (1) reverse engineer, disassemble, alter, decompile, duplicate, create derivative works from, make copies of, extract information from, provide or distribute others with any portion of the ALT Web Pages or Services, or any information available on, extracted or derived from the ALT Web Pages or Services, or any part thereof; (2) connect, use, attempt to connect or use in any way the Services, for purposes other than your private, personal use in good faith and as explicitly offered on our website, including without limitation for any commercial purpose, such as, for instance, sending unsolicited communications of any type or nature; (3) interfere, block, disable or otherwise affect any advertising, advertising element, advertisement banner window, links to other sites and services, or other features that constitute an integral part of the Services; and (4) incorporate, integrate or otherwise include any portion of the Services that is comprised of software into any software, program or product that communicates, accesses, or otherwise connects with the Services or any other instant messaging, Internet, or online service. Finally, you may not assist, encourage, enable, or authorize or assist any third party to do any of the things described in this section.


ALT may terminate these Terms, or terminate or suspend your access to the Services and/or ALT Web Pages at any time, with or without cause, and with or without notice. Upon such termination or suspension, your right to use the Services will immediately cease.
If you violate these Terms in any way, including, without limitation, by repeat infringement of copyrights, ALT may, at its sole discretion, terminate your account, remove or modify any account-related content or access (including, but not limited to, reviews, newsletters, and promotions), or take any other action that ALT believes is appropriate. ALT may investigate violations of these Terms and may involve and cooperate with law enforcement authorities in prosecuting users of the Services or ALT Web Pages who are involved in such violations. If your access to the Services is terminated, ALT may exercise whatever means it deems necessary to prevent unauthorized access to the Services, including, but not limited to, technological barriers, IP mapping, and direct contact with your Internet service provider.
In the event of termination of these Terms, whether by us or you, these Terms shall survive in full force and effect indefinitely, including our right to use your User-Generated Content unless and until ALT chooses to terminate such Terms, regardless of whether you close your ALT Account or whether you continue to use the Services and/or ALT Web Pages.


ALT provides a collection of tools and resources to manage an online store, process orders and sell products online and other services (collectively, the “Services”). The following are the terms and conditions for use of the Services (the “Terms”), along with any amendments thereto and any operating rules or policies that may be published from time to time by ALT. You agree that you have read and understand, and have the capacity and authority to accept, agree to and be bound by these Terms.

Service and Terms

The Services are provided subject to these Terms and any operating rules or policies that ALT may publish from time to time (collectively, the “Agreement”). ALT may make changes or modifications to this Agreement at any time, and such changes or modifications are effective immediately upon the earliest of (a) ALT’s email notification to you advising you of such changes or modifications, (b) your electronic acceptance of this Agreement after such changes or modifications have been made to this Agreement as indicated by the “Date of Last Revision” date at the top of the Terms, or (c) your continued use of the Services after ALT posts the updated Agreement to ALT. In addition, when using particular ALT services, Customer and ALT will be subject to any posted guidelines or rules applicable to such Services that may be posted from time to time.

The Services are available only to persons who can form legally binding contracts under applicable law. Without limiting the foregoing, the Services are not available to individuals under the age of 18. If you do not qualify, please do not use the Services.
The Services provides a collection of tools and resources to manage an online store, process orders and sell products online. In addition, the Services may include migration services relating to your use of the ALT’s tools and resources.

Customer must complete a registration form in order to use the Services. Customer will provide true, accurate, current, and complete information about Customer as requested in the registration form, and will update the information to keep it current. As part of the registration process, Customer will identify an email address and password for Customer’s ALT account. Customer is responsible for maintaining the security of Customer’s account, passwords, and files, and for all uses of Customer’s account and of the Services in Customer’s name. ALT reserves the right to refuse registration of, or cancel, accounts it deems inappropriate.

Restrictions and Responsibilities

This is an Agreement for Services, and Customer is not granted a license to any software by this Agreement. Customer will not, directly or indirectly: reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, object code, or underlying structure, ideas, or algorithms of or included in the Services or any software, documentation or data related to the Services (“Software”); modify, translate or create derivative works based on the Services or any Software; or copy (except for archival purposes), distribute, pledge, assign or otherwise transfer or encumber rights to the Services or any Software; use the Services or any Software for timesharing or service bureau purposes or otherwise for the benefit of a third party; or remove any proprietary notices or labels.

Customer represents, covenants, and warrants that Customer will use the Services only in compliance with these Terms, ALT’s published privacy policies or otherwise furnished to Customer (the “Privacy Policy”) and all applicable laws (including but not limited to policies and laws related to spamming, privacy, obscenity, or defamation). Customer may not access or otherwise use third party mailing lists in connection with preparing or distributing unsolicited email to any third party. Customer hereby agrees to indemnify and hold harmless ALT and its Content Providers and the respective directors, officers, employees and agents of each against any damages, losses, liabilities, settlements, and expenses (including without limitation costs and reasonable attorneys’ fees) in connection with any claim or action that arises from an alleged violation of the foregoing. Although ALT has no obligation to monitor the content provided by Customer or Customer’s use of the Services, ALT may do so and may remove any such content or prohibit any use of the Services it believes may be (or alleged to be) in violation of the foregoing.

For every email message sent in connection with the Services, Customer acknowledges and agrees that the recipient has agreed to receive such communication and that Customer will not engage in the act of sending unsolicited emails.

In using the varied features of the Services, Customer may provide information (such as name, contact information, or other registration information) to ALT. ALT may use this information and any technical information about Customer’s use of this website to tailor its presentations to Customer, facilitate Customer’s movement through this website, or communicate separately with Customer. ALT will not provide information to companies Customer has not authorized, and ALT will not authorize the companies that get such information to sell and redistribute it without Customer’s prior consent.

Customer acknowledges and agrees that: (a) the Services including without limitation, any modifications, enhancements and updates, and any originals and copies thereof, in whole or in part, and all intellectual property rights therein (collectively, “Proprietary Information”) are owned by ALT and/or its third party sponsors, partners, and other co-branders (collectively, “Content Providers”), (b) the Proprietary Information contains valuable copyrighted material and is protected by U.S. and international copyright and other intellectual property laws, (c) the Proprietary Information is licensed, rather than sold, to Customer pursuant to these Terms, and (d) Customer has no rights in the Proprietary Information, other than the rights and licenses granted to Customer herein.

ALT Trademarks. “ALT” and our logos (both words and design) either are trademarks, service marks, or registered trademarks of ALT or its Content Providers, and may not be copied, imitated or used, in whole or in part without ALT’s prior express written consent or that of our Content Providers. In addition, all page headers, custom graphics, design and user interface elements, and scripts are service marks, trademarks, and/or trade dress of ALT and may not be copied, imitated, or used, in whole or in part without our prior written permission, which consent may be withheld in our sole discretion. All other marks or logos not owned by ALT are the property of their respective owners.

Reservation of Rights. Except for the rights expressly granted to Customer pursuant to these Services, Customer acknowledges that it has no right, title or interest in or to this website, the Services or Proprietary Information. All rights not expressly granted by ALT in these Terms are hereby reserved by ALT. There are no implied rights.

Term and Termination

Customer may terminate this Agreement at any time. To learn more about how to terminate this Agreement, please click here . See also Section 7 below (Fees and Payment; Upgrade, Downgrade and Cancellation of Services) for more information regarding termination of this Agreement or related Services.

ALT may terminate this Agreement or the Services at any time with or without cause, and with or without notice. ALT will have no liability to Customer or any third party because of such termination.

Upon termination or expiration of this Agreement by either party for any reason, (a) ALT will cease providing the Services, (b) you will not be entitled to any refunds of any usage fees or any other fees, pro rata or otherwise and (c) any outstanding balance owed to ALT for your usage of the Services through the effective date of such termination or expiration will immediately become due and payable in full. All sections of this Agreement which by their nature should survive termination will survive termination, including, without limitation, warranty disclaimers and limitations of liability.

Upon termination or expiration of this Agreement by either party for any reason, ALT may delete any Customer archived data within 30 days after the date of termination.
Disputes Regarding Account or Site Ownership

The entity or person creating a ALT account and designated as the owner will be deemed the account owner. For security reasons, only the account owner or the point of contact designated by the account owner will be allowed to make changes, cancellations, or designate a new point of contact. Disputes sometimes arise between or among multiple persons claiming ownership of or rights in a site, store or account. ALT is not obligated to, and will not, resolve any such disputes.

If multiple persons are claiming ownership of or rights in a site, store or account, and, in ALT’s sole judgment, there is uncertainty as to the ownership of or rights in such site, store or account, then ALT will, to the extent of its knowledge and ability, notify such persons of the dispute and demand that such persons promptly, conclusively, and finally resolve the dispute in a manner which makes clear who the owner(s) and/or interest holder(s) is/are and in a manner which relieves ALT of all liability and obligations concerning the dispute and such site, store or account. If the disputing persons fail to resolve the dispute within what ALT, in its sole judgment, deems to be a reasonable time, then ALT, at its sole option and without any obligation to do so, may suspend or terminate the account until such persons resolve such dispute and reach certainty regarding ownership of or rights in such website, store and/or account. The person or persons conclusively and finally determined by court order, binding arbitration or settlement agreement to be the rightful owner(s) or interest holder(s) of such website, store and/or account will be obligated to pay all amounts due and comply with the then current ALT policy regarding transfers of accounts, if required, to transfer ownership of the site, store and/or account to the rightful owner. Failure of the rightful owner of such site, store and/or account to timely pay in full all of such amounts will be deemed a breach of these Terms and will subject the account to immediate termination.
Customer’s Name and Trademarks; Customer Feedback; Customer Submissions
Name and Trademarks. Customer hereby grants ALT a non-exclusive right and license to use Customer’s name and such of Customer’s trade names, trademarks, and service marks (collectively, “Customer’s Marks”) as are provided to ALT in connection with this Agreement (a) on ALT’s own websites, (b) in printed and online advertising, publicity, directories, newsletters, and updates describing ALT’s Services and (c) in applications reasonably necessary and ancillary to the foregoing.

Customer Content

Some of the features of this website or the Services found at this website may allow Customer to view, post, publish, share, store, or manage (a) ideas, opinions, recommendations, feedback or advice (“Customer Feedback”), or (b) literary, artistic or other content, including but not limited to photos and videos (“Customer Submissions”) (Customer Feedback together with Customer Submissions, “Customer Content”). By providing Customer Content to ALT via any method (e.g. site submission, email, survey responses, etc.), Customer represents and warrants to ALT that (i) Customer has all necessary rights to distribute Customer Content via this website or via the Services found at this website, either because Customer is the author of the Customer Content and has the right to distribute the same, or because Customer has the appropriate distribution rights, licenses and/or permissions to use, in writing, from the copyright or other owner of the Customer Content, and (ii) Customer does not violate the rights of any third party.

License to ALT

ALT will have the right to use and disclose any Customer Content posted to ALT’s corporate websites or submitted directly to ALT for any lawful purpose. In no event will Customer or anyone else be entitled to any compensation or acknowledgement for ALT’s use of any Customer Content. Customer’s provision of Customer Content is entirely voluntary and will not create any confidentiality obligation for ALT. By submitting Customer Content, Customer hereby grants ALT an irrevocable, perpetual, transferable, non-exclusive, fully-paid-up, royalty-free, worldwide license (sublicensable through multiple tiers) to: (a) use, copy, distribute, reproduce, modify, create derivative works of, adapt, publish, translate, publicly perform, and publicly display Customer Content (or any modification thereto), in whole or in part, in any format, medium or application now known or later developed, and (b) use (and permit others to use) Customer Content in any manner and for any purpose (including, but not limited to, commercial purposes) that ALT deems appropriate in its sole discretion (including, but not limited to, to incorporating Customer Content (or any modification thereto), in whole or in part, into any technology, product or service. The provisions in this Section apply specifically to ALT’s use of Customer Content posted to ALT’s corporate websites or submitted directly to ALT. The provisions in this Section are not intended to and do not have the effect of transferring any ownership (including intellectual property rights) Customer may have in content posted to Customer’s hosted sites or granting any license (including intellectual property rights) to content posted to Customer’s hosted sites (other than as necessary for ALT to host Customer’s sites and provide the Services). Customer will be solely responsible for any and all of the Customer Content that is submitted through Customer’s account, and the consequences of, and requirements for, distributing it.

ALT makes no representations or warranties with respect to any forums, blogs, private messages, emails, or other electronic discussion mediums made available on or via the Services (collectively, ” Discussion Areas”) or with respect to any messages, information, or materials contained in the Discussion Areas. Customer’s use of, or reliance upon, any such messages, information, or materials is at Customer’s sole risk and expense. ALT does not, and cannot, review all of the information and materials provided in the Discussion Areas and has no responsibility or liability for any such information or materials or their use. If ALT becomes aware of any information or materials that it determines violate these Terms or the Discussion Areas’ policies promulgated by ALT from time to time or that ALT otherwise deems inappropriate in its sole discretion, ALT reserves the right to delete, move, or edit any such information or materials.

Export of Services or Technical Data

Customer may not remove or export from Australia or the United States or allow the export or re-export of the Services, or any direct product thereof, including technical data, in violation of any restrictions, laws, or regulations of Australia, the United States or any other applicable country.

Fees and Payment; Upgrade, Downgrade and Cancellation of Services
Fees. In consideration of the Services provided, Customer will pay ALT all fees due according to the prices and terms listed on this website. ALT reserves the right to modify its pricing and terms at any time, and such changes or modifications will be posted on this website and effective immediately upon the next renewal, billing period, upgrade or downgrade of the Services with and/or without notice to Customer. All payments are NON-REFUNDABLE.


All fees are exclusive of all federal, state, and/or other governmental sales, goods and services, harmonized or other taxes, fees or charges. If Customer is a resident of Australia, Customer is responsible for all applicable Goods and Services Taxes.

Billing Policies and Cycles. All billing invoices and payment notifications will be maintained directly in Customer’s Account Portal. The billing cycle begins on the day Customer converts to a paid store (the “Billing Date”) and is due on that day each month, partial year or year thereafter, depending on the Service plan selected and billing terms for individual Services. Billing related to the purchase of SSLs or Domains are billed once these products/services have been purchased by Customer.

PaymentUnpaid Accounts

Unpaid amounts are subject to a late payment charge of 1.5% per month, or the maximum legal rate allowed by law, whichever is less. If payment is not received within 30 calendar days of the billing date, ALT will automatically revoke access to Customer’s account. ALT may or may not contact Customer directly to notify Customer of its unpaid account. Accounts past due over 90 days will automatically be deactivated.

Disputed Charges/Billing Inquiries. It is Customer’s obligation to review all charges for accuracy. Customer has 30 days from the date of billing to contact ALT and/or dispute the charge. Failure to do so within the specified time frame will constitute Customer’s agreement that all charges are valid and Customer thereby waives any claims it may have had regarding such charge.

Other Activities

This list of prohibitions provides examples of prohibited conduct, and is not intended to be a complete or exclusive list of all prohibitions. Engaging in any activity that, in ALT’s sole and absolute discretion, disrupts, interferes with or is harmful to (or threatens to disrupt, interfere with, or be harmful to) the Services, ALT’s business, operations, reputation, goodwill, customers and/or customer relations, or the ability of ALT’s customers to effectively use the Services is prohibited. Such prohibited activities include making available any program, product or service that is designed to or could be used to violate these Terms. In addition, the failure of Customer to cooperate with ALT in correcting or preventing violations of these Terms by, or that result from the activity of, a customer, patron, subscriber, invitee, visitor, or guest of Customer constitutes a violation of these Terms by Customer. Without limiting the rights and remedies available to it, ALT reserves the right in its sole discretion, to suspend or terminate Customer’s access to its account and the Services, with or without notice, and to take any other action that ALT determines in its sole discretion is necessary as a result of any behavior by Customer that is illegal, inappropriate, disruptive to this website, the Services, or to any other user of this website or the Services, or which otherwise breaches these Terms. ALT may report to law enforcement authorities any actions that may be illegal, and any reports it receives of such conduct. When legally required, or otherwise in ALT’s sole discretion, ALT will cooperate with law enforcement agencies in any investigation of alleged illegal activity conducted using this website or the Services. These prohibitions do not require ALT to monitor, police, remove or reject any Customer Content or other information submitted by Customer or any other user.

Backup Storage

ALT offers its Services to host ecommerce websites, not to store data. Using an account as an online storage space for archiving electronic files is prohibited and will result in termination of Services without prior notice. For its own operational efficiencies and purposes, ALT from time to time backs up data on its servers, but is under no obligation or duty to Customer to do so under these Terms. IT IS SOLELY CUSTOMER’S DUTY AND RESPONSIBILITY TO SEPARATELY BACKUP CUSTOMER’S FILES AND DATA WHICH MAY RESIDE ON ALT SERVERS. UNDER NO CIRCUMSTANCES WILL ALT BE LIABLE TO ANYONE FOR DAMAGES OF ANY KIND UNDER ANY LEGAL THEORY FOR LOSS OF CUSTOMER’S FILES AND/OR DATA ON ANY ALT SERVER.

Copyright Infringement

Reporting Claims of Copyright Infringement. ALT will respond to notices of copyright infringement that comply with applicable law. If a copyright holder believes that there has been a violation of his/her copyright on a site that is hosted by ALT or a ALT subsidiary, the copyright holder may request that ALT remove or disable the material by submitting written notification to our office. In accordance with the Digital Millennium Copyright Act (“DMCA”), the written notice must include substantially the following:
A signature (physical or electronic) of a person authorized to act on the copyright owner’s behalf. Identification of the copyrighted work that is claimed to have been infringed, or, if the claim involves multiple copyrighted works, a representative list of such works.
Identification of the material that is claimed to be infringing, with information sufficient to permit us to locate the material. Contact information for the person giving the notification, including name, address, telephone, and email address.




Certain of the Services may permit you to use your ALT account to submit reviews (“Reviews”), commentary, postings on message boards, data, text, files, links, software, chat content, music, sound, photographs, graphics, images, video, communication, messages or other materials and terms of expression (collectively “User-Generated Content”). User-Generated Content expressly excludes any Personal Information and/or confidential information that you provide to ALT during the ALT Account registration process. You agree that you will only post User-Generated Content that you are legally entitled to publish, and Reviews that you believe to be true, and that you will not purposely provide false or misleading information in your Reviews.

Unless you have the express consent of the proper owner of any materials that are copyrighted, trademarked or otherwise subject to a proprietary right, you are not permitted to upload, post, or otherwise make such materials available on or though the Services. You are solely responsible for complying with all laws applicable to any User-Generated Content you submit to the Services, including any Reviews, and for determining whether any materials you wish to upload, post or otherwise make available on or through the Services are subject to copyright, trademark or some other proprietary right. Additionally, you are solely liable for any damages that may arise as a result of any infringement of copyright, trademark or other proprietary right, or any other damages that result from materials that you upload, post or otherwise make available on or through the Services, including without limitation any Reviews.

You are solely responsible for any User-Generated Content submitted to the Services from your ALT Account, and acknowledge and agree that your User-Generated Content cannot always be withdrawn. ALT reserves the right in its sole and absolute discretion to promulgate such additional rules and policies which it deems necessary or appropriate to govern the posting or submission of materials on or through the Services. ALT reserves the right, but has no obligation, to monitor disputes between you and any business that you have reviewed. ALT reserves the right in its sole discretion and without obligation to monitor all User-Generated Content to ensure conformity with these Terms and any other rules, policies or regulations as may be promulgated by ALT from time to time it its sole discretion, as well as any applicable laws, rules and regulations of any government having proper jurisdiction over ALT.



ALT has the right, but not the obligation, to refuse to post, edit, delete, truncate or to remove any User-Generated Content for any reason, including if the User-Generated Content contains any of the following:
Offensive, harmful and/or abusive language, including without limitation: expletives, profanities, obscenities, harassment, vulgarities, sexually explicit language and hate speech (e.g., racist/discriminatory speech) References to illegal activity, malpractice, purposeful overcharging, false advertising or health code violations (e.g., food poisoning, foreign objects in food, etc.)
Reviews submitted by the reviewed business’ employees (past or present) or competitors, as determined by ALT Reviews that do not address the goods and services of the business or Reviews with no qualitative value (e.g., “this place is great!”), as determined by ALT in its sole discretion.
Content commenting on other users or violating the privacy of other users, as determined by ALT, in its sole discretion Content that contains personal attacks or describes physical confrontations and/or sexual harassment References to excessive damage caused by business or service to person or property Personal information or messages including, without limitation, email addresses, URLs, phone numbers and postal addresses Messages that are advertising or commercial in nature, amount to spam, or are otherwise inappropriate based on the applicable subject matter Language that violates the standards of good taste or the standards of this website, as determined by ALT in its sole discretion Content determined by ALT to be offensive, illegal, or to violate any federal, state, or ALT law or regulation or the rights of any other person or entity Language intended to impersonate other users (including names of other individuals) or offensive or inappropriate user names or signatures Content that is not in English, that is encrypted or that contains viruses, Trojan horses, worms, time bombs, cancelbots or other computer programming routines that are intended to damage, interfere with, intercept or appropriate any system, data or personal information Content that otherwise violates these Terms, or any Service-Specific Rules, or that may harm or threaten the safety of other users of the Services Content that is false or intentionally misleading
Nothing set forth above shall alter or diminish your responsibility with respect to your User-Generated Content, as discussed herein. Reviews do not reflect the views of ALT or any ALT Parties. ALT does not assume responsibility or liability for any Review or for any claims, damages, or losses resulting from any use of a Review. You acknowledge and agree that, with respect to any conduct within the Services, ALT assumes and shall have no liability for any action or failure to act on the part of ALT. We are under no obligation to enforce the Terms on your behalf or against another user.


You hereby grant ALT, its subsidiaries, and/or affiliated companies an irrevocable, unrestricted, royalty-free and perpetual worldwide license to use, reproduce, broadcast, modify, adapt, translate privately and publicly display, privately and publicly perform, create derivative works based upon, distribute, and promote any and all User-Generated Content that you submit, upload, post, send to or through all or any portion of the Services, including without limitation, both within the Services and such other products or services as ALT may designate in any medium now known or hereafter devised, for editorial, commercial, promotional and all other purposes.

To the extent you submit to ALT any ideas, concepts, know-how, techniques or other materials and/or information of any kind, you agree that we are free to use any and all of the foregoing without further permission or payment to you or any third party. You also permit any user of the Services or ALT Web Pages to access, display, view, store and reproduce such user-Generated Content for personal use. You waive any right to inspect or approve uses of any User-Generated Content you submit or to be compensated for any such uses. ALT is under no obligation to give credit or pay any consideration to you for User-Generated Content.

You agree that ALT owns all right, title, and interest in any compilation, collective work or other derivative work created by ALT using or incorporating your User-Generated Content, irrespective of any right, title or interest you or others may retain in your User-Generated Content. By submitting User Generated-Content to or through the Services, you represent and warrant that (i) you have the right to grant any and all necessary licenses and rights provided herein, including without limitation, all necessary copyright and other related rights to the User-Generated Content, free and clear of all claims and encumbrances without violating the rights of any person or entity, including any right to privacy or publicity, and (ii) the User-Generated Content does not and shall not infringe on any copyright or any other third party right nor violate any applicable law or regulation. ALT does not owe you any payment with regard to any feedback, ideas, suggestions, or anything else about the Services con tained in any User-Generated Content.

Only upload photographs or images that are relevant and appropriate to the company area of® and that meet intellectual property, privacy, and other applicable laws.

you must hold the copyright of the images that you are uploading. Images that are considered to infringe the copyright or trademarks of other individuals, organisations or companies will not be permitted.

You must not upload photographs that contain objectionable content, including nudity, violence, and other offensive, illegal or inappropriate images.

Photographs or images you upload to® must be : Your original works and intellectual property, Shared solely for noncommercial, promote a business, informational purposes and Legal for display on®

You also understand and agree that nothing in this agreement obligates® to display or use your photograph(s).® reserves the right in its sole and absolute discretion to alter these terms at any time for any reason without prior notice, or to terminate the Photo Upload Service for any reason at any time without prior notice, whether removed from the entire website or removed from individual member accounts.® also reserves the right to reject and remove any uploaded photo from display on its website, for any reason, at any time, without prior notice.


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